Privacy Policy

Last Updated: August 24, 2026

Hoan Anh Jewelry (“Hoan Anh Jewelry,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we may collect, use, disclose, retain, and protect information when you visit https://hoananhjewelry.com, place an order, contact us, visit our store, use our order-tracking page, or interact with our online services.

This policy is written for our current business and website operations. Certain rights and obligations may vary depending on where you live, the products or services you use, and the laws that apply to the specific processing activity.

Quick Reference

Topic	Summary
Information we may collect	Contact details, order and shipping information, communications, account information when applicable, and technical or cookie information.
Payment information	Payment information is submitted through the checkout or payment service available on the website. Do not send full card numbers or security codes by email.
How we use information	To provide the website, process orders, communicate with customers, prevent fraud, improve services, and comply with law.
Sale of personal information	We do not sell personal information for money. We may use service providers and advertising or analytics tools where enabled and permitted.
Cookies	We may use necessary, functional, analytics, and advertising cookies or similar technologies. Available choices are shown through the website’s cookie-consent tools when applicable.
Privacy requests	Contact us using the information in the Contact section to request access, correction, deletion, or other rights available under applicable law.

1. Information We Collect

1.1 Information You Provide

We may collect information that you provide when you browse, create an account, place an order, request a service, submit a contact form, contact us by phone or email, subscribe to marketing communications, submit a review, or otherwise communicate with us. This may include:

Your name, email address, phone number, and contact preferences.
Billing, shipping, pickup, and delivery information.
Order details, product selections, sizes, metal or gemstone preferences, personalization instructions, and service requests.
Information needed to provide custom design, engraving, repair, restoration, piercing, or other requested services.
Account credentials and order history if you create an account.
Messages, photographs, documents, receipts, and other information you choose to send to us.
Reviews, ratings, testimonials, survey responses, or other feedback you submit.

1.2 Payment Information

When you pay online or in person, payment information is processed through the payment method and payment service available for the transaction. We may receive payment status, transaction identifiers, payment-method type, billing information, and limited payment details needed to confirm or support the transaction.

Please do not send full payment card numbers, CVV or security codes, passwords, or other highly sensitive financial information by email, contact form, social media message, or ordinary text message. Payment information shown at checkout may be handled by a third-party payment provider under that provider’s privacy policy.

1.3 Information Collected Automatically

When you use the website, we and our service providers may automatically collect technical and usage information, such as IP address, browser type, device type, operating system, pages viewed, products viewed, cart activity, referring page, approximate location derived from IP address, date and time of access, and information about how you interact with the website.

1.4 Information from Other Sources

We may receive information from payment providers, shipping or delivery providers, ecommerce or hosting providers, fraud-prevention services, analytics providers, advertising platforms, social media platforms, and other service providers when they provide information necessary for an order, service request, security review, or customer-support interaction.

2. How We Use Personal Information

We may use personal information for the following purposes:

To operate, maintain, secure, and improve the website.
To process, confirm, fulfill, ship, track, return, refund, or otherwise support orders.
To provide custom jewelry, bridal, engraving, repair, restoration, piercing, and other requested services.
To respond to questions, contact-form submissions, phone calls, emails, and customer-support requests.
To send order confirmations, shipping updates, tracking information, service updates, and other transactional communications.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
To personalize content, remember preferences, maintain a shopping cart, and improve the customer experience.
To detect, investigate, prevent, and respond to fraud, misuse, security incidents, and other unlawful activity.
To verify orders, addresses, payment information, and account activity when reasonably necessary.
To comply with tax, accounting, legal, regulatory, court, law-enforcement, and other lawful obligations.
To establish, exercise, or defend legal claims and protect the rights, property, and safety of Hoan Anh Jewelry, our customers, and others.

3. How We Share Personal Information

We may share personal information when reasonably necessary to operate the business, provide the requested service, complete a transaction, protect users, or comply with law. We do not sell personal information for money.

3.1 Service Providers

We may share information with service providers that support website hosting, ecommerce functionality, payment processing, fraud prevention, shipping, delivery, customer support, email, analytics, advertising, security, data storage, accounting, and other business operations. These providers may process information only as needed to provide services to us or as otherwise permitted by their agreements and applicable law.

3.2 Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to comply with a subpoena, court order, law, or legal process; respond to a government or law-enforcement request; enforce our agreements; investigate fraud or security incidents; protect the safety or rights of a person; or protect the property and legal interests of Hoan Anh Jewelry.

3.3 Business Transfers

If all or part of our business is reorganized, sold, financed, merged, acquired, or transferred, personal information may be transferred as part of that transaction, subject to applicable law. We will provide any notice required by law when a material change affects the use of your personal information.

3.4 With Your Direction or Consent

We may share information when you ask us to do so, give us permission, or intentionally use a third-party feature that requires sharing information with that third party.

4. Cookies and Similar Technologies

The website may use cookies, pixels, tags, scripts, local storage, and similar technologies to keep the site functional, remember preferences, understand website usage, measure campaigns, and support advertising or social-media features.

These technologies may include:

Necessary technologies: Used for security, cart functionality, checkout, account features, and core website operation.
Functional technologies: Used to remember choices and support optional website features.
Analytics technologies: Used to understand traffic, page performance, and website interactions.
Advertising technologies: Used where enabled to measure advertising or provide interest-based advertising subject to available consent choices and applicable law.

Cookie choices may be available through the cookie-consent banner or settings provided on the website. You can also adjust cookie settings through your browser. Disabling some cookies may affect cart, checkout, login, personalization, or other website functionality.

5. Marketing Communications

We may send marketing communications when permitted by law and when you have provided consent or another lawful basis applies. You can opt out of marketing emails by using the unsubscribe link in the message or contacting us at support@hoananhjewelry.com.

Opting out of marketing does not stop service-related communications such as order confirmations, shipping updates, account notices, security messages, or responses to your requests.

6. Your Privacy Rights and Choices

Depending on your location and the laws that apply, you may have the right to request access to, correction of, deletion of, or a copy of personal information we maintain about you. You may also have the right to object to or restrict certain processing, withdraw consent where processing is based on consent, opt out of certain marketing or targeted-advertising practices, or appeal a decision where applicable law provides that right.

To submit a privacy request, contact us using the information in Section 12. We may need to verify your identity before completing a request. We will respond within the period required by applicable law. Some information may be retained when necessary for security, fraud prevention, tax, accounting, legal, dispute-resolution, transaction, or other legally permitted purposes.

We do not discriminate against customers for exercising privacy rights available to them under applicable law. We may use an authorized agent where permitted, but we may require proof that the agent is authorized to act for you.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, comply with legal or accounting obligations, and protect our rights. Retention periods may differ by information type and purpose.

When personal information is no longer needed, we may delete it, anonymize it, or securely store it in a form that limits further use, subject to applicable law and legitimate business needs.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for using a secure device, protecting account credentials, keeping your email account secure, and notifying us promptly if you believe an account or transaction has been used without authorization.

9. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so that we can review the situation and take appropriate action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, maps, review platforms, payment services, shipping services, or other external services. Those third parties operate under their own terms and privacy policies. Hoan Anh Jewelry is not responsible for the privacy, security, content, or practices of third-party services that we do not control.

11. International Visitors and Data Transfers

Hoan Anh Jewelry is located in the United States. If you access the website or provide information from another country, your information may be transferred to, stored in, or processed in the United States or another location where we or our service providers operate. Data-protection laws in those locations may differ from the laws where you live.

Where required by applicable law, we will use appropriate safeguards for international transfers and provide additional information or choices required for the relevant processing activity.

12. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact Hoan Anh Jewelry:

Email: support@hoananhjewelry.com
Phone: +1 (714) 799-6969
Address: Hoan Anh Jewelry, Asian Garden Mall, 9200 Bolsa Ave, Suite 214, Booth 14, Westminster, CA 92683, USA
Support hours: Tuesday–Sunday, 11:30 AM–6:00 PM Pacific Time
Contact page: https://hoananhjewelry.com/contact-us/

13. Policy Changes

We may update this Privacy Policy to reflect changes in our website, services, technology, business practices, or legal obligations. We will post the updated version on this page and change the “Last Updated” date. If a material change requires additional notice under applicable law, we will provide that notice in an appropriate manner.