Shipping Policy
Last Updated: August 24, 2026
Hoan Anh Jewelry is committed to preparing and shipping your order safely and efficiently. This Shipping Policy explains our processing times, shipping rates, delivery estimates, international shipping terms, local pickup, tracking, delivery delays, and procedures for lost or damaged items.
This policy applies to orders placed through https://hoananhjewelry.com. The shipping method, delivery estimate, and total shipping charge shown at checkout are the terms that apply to your specific order. If checkout displays information that differs from this general policy, please contact us before completing your purchase.
Quick Reference
| Topic | Summary |
|---|---|
| Processing Time | 1–3 business days |
| Standard Shipping (Under $99) | $6.99 USD — 5–10 business days transit |
| Free Shipping ($99+) | FREE — 5–10 business days transit |
| International Shipping | 10–20 business days, depending on the destination and customs processing |
| Order Cut-Off Time | 4:00 PM Pacific Time, Monday–Friday |
| Local Pickup | Available at Hoan Anh Jewelry, Asian Garden Mall, 9200 Bolsa Ave, Suite 214, Booth 14, Westminster, CA 92683, USA |
| Lost Package Reporting | Contact us within 20–25 business days after shipment |
| Damaged Item Reporting | Contact us within 48 hours of delivery |
1. Shipping Rates and Delivery Timeframes in the United States
We offer the following standard shipping rates and estimated carrier transit times for qualifying orders shipped within the United States:
| Shipping Method | Order Value | Shipping Cost | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping (USA) | Under $99.00 | $6.99 USD | 5–10 business days |
| Free Shipping (USA) | $99.00 and over | FREE | 5–10 business days |
Transit time begins after the 1–3 business-day processing period is completed. Total estimated delivery time is the processing time plus the carrier transit time. The free-shipping threshold applies to qualifying merchandise orders and may be affected by product exclusions, cancellations, discounts, taxes, or other terms shown at checkout.
2. Order Processing and Fulfillment Timeline
Please allow 1–3 business days for our team to review, prepare, package, and fulfill your order. Processing begins on the next business day after the order is placed unless the order is placed before the cut-off time on an operating day and our checkout or order confirmation states otherwise.
Our order cut-off time is 4:00 PM Pacific Time, Monday–Friday. Orders placed after the cut-off time, on weekends, or on public holidays begin processing on the next business day. Processing and delivery estimates exclude weekends and applicable public holidays.
Custom-designed, personalized, engraved, repaired, restored, resized, or made-to-order items may require additional time. Any special timing communicated on the product page, service estimate, invoice, or order confirmation applies to that specific order.
3. International Shipping
We may offer international shipping to eligible destinations. Available countries, shipping methods, rates, and delivery estimates are shown at checkout when available for your order.
The estimated international transit time is 10–20 business days, depending on the destination, carrier, customs processing, local delivery conditions, and other factors outside our direct control. This estimate does not include the 1–3 business-day processing period.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are not included in the product price or shipping cost collected by Hoan Anh Jewelry and are the responsibility of the customer or recipient.
Please check with your local customs or tax authority before placing an international order. We cannot guarantee that customs authorities will admit a specific product or that an international package will not be delayed, returned, or charged additional fees during customs clearance.
4. Shipping Carriers and Service Levels
The carrier and shipping service used for an order may depend on the destination, package, availability, order value, and shipping method selected or assigned at checkout. The selected carrier and tracking information, when available, will be included in the shipping confirmation.
Carrier transit times and delivery scans are controlled by the carrier. A stated transit time is an estimate and is not a guaranteed delivery date unless Hoan Anh Jewelry expressly confirms a guaranteed service in writing.
5. Local Pickup
Local pickup is available at our Westminster store when the option is displayed at checkout or confirmed by our team:
Hoan Anh Jewelry
Asian Garden Mall
9200 Bolsa Ave, Suite 214, Booth 14
Westminster, CA 92683
United States
Please wait for confirmation that your order is ready before visiting the store. Bring your order confirmation and a valid form of identification when collecting an order. Custom, personalized, repaired, or made-to-order items may require additional preparation time before pickup.
6. Shipping Confirmation and Order Tracking
After your order is shipped, we will send a shipping confirmation when tracking information is available. The confirmation may include the carrier, tracking number, shipment date, and an estimated delivery date.
You can track an order through the Order Tracking page using the Order ID shown on your receipt or confirmation email and the billing email associated with the order.
Tracking updates may take time to appear after a shipment is accepted by the carrier. If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors, building management, and the carrier before contacting us.
7. Delivery Delays
Delivery may be delayed by weather, natural disasters, carrier operations, high seasonal volume, public holidays, address verification, customs inspections, security procedures, incorrect address information, or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated timeframe, please check the tracking status first. If the package still has not arrived within 20–25 business days after shipment, contact us with your Order ID, tracking number, and shipping address so that we can investigate and work with the carrier when appropriate.
8. Lost or Undeliverable Packages
If your package is marked as delivered but cannot be located, appears lost in transit, or is returned as undeliverable, contact us as soon as possible and provide your Order ID and tracking information.
We may open an investigation with the carrier, confirm the delivery address, request additional information, or wait for the carrier’s claim process to be completed. If the carrier confirms a package as lost, we will review the available resolution, which may include a replacement shipment or refund subject to the order status, carrier findings, payment method, inventory, and applicable law.
Additional shipping charges may apply if a package is returned because the customer provided an incorrect, incomplete, or undeliverable address and the customer requests reshipment. We will discuss any available reshipping option and cost before sending the package again.
9. Shipping Address Accuracy
Please provide a complete and accurate shipping address at checkout, including the recipient’s full name, street address, apartment or unit number, city, state or province, ZIP or postal code, country, and phone number when requested.
Contact us immediately at support@hoananhjewelry.com or +1 (714) 799-6969 if you discover an address error. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Hoan Anh Jewelry is not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect, incomplete, or illegible address provided at checkout, subject to rights and remedies that cannot be limited under applicable law.
10. Damaged, Defective, or Incorrect Items Upon Arrival
If your package or item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery. Please include your Order ID, tracking number, and clear photographs of the shipping box, shipping label, internal packaging, and item from multiple angles.
- Keep the item, box, packaging, shipping label, and other delivery materials.
- Do not repair, resize, engrave, clean with harsh chemicals, alter, or discard the item before we review the issue.
- Send the requested photographs and order information to our support team.
- Wait for our return, replacement, repair, or refund instructions before sending the item back.
If the damage, defect, or fulfillment error is confirmed, we will discuss an appropriate remedy under our Refund and Returns Policy. This may include a prepaid return label, replacement, repair, remake, or refund when applicable.
11. Shipping Restrictions
We may restrict or decline shipment to certain products, addresses, countries, or locations when required by law, carrier rules, customs requirements, product characteristics, fraud-prevention procedures, or operational limitations. If we cannot fulfill an accepted order because shipment is unavailable, we will contact you and discuss the available cancellation or refund process.
12. Contact Us
For questions about shipping, order tracking, delivery estimates, local pickup, or a delivery problem, contact Hoan Anh Jewelry:
- Email: support@hoananhjewelry.com
- Phone: +1 (714) 799-6969
- Address: Hoan Anh Jewelry, Asian Garden Mall, 9200 Bolsa Ave, Suite 214, Booth 14, Westminster, CA 92683, USA
- Support hours: Tuesday–Sunday, 11:30 AM–6:00 PM Pacific Time
- Order Tracking: https://hoananhjewelry.com/order-tracking/
- Contact page: https://hoananhjewelry.com/contact-us/
13. Policy Consistency and Updates
This Shipping Policy should be read together with our Refund and Returns Policy, Payment Policy, Privacy Policy, and Terms of Service. Shipping information should remain consistent across product pages, checkout, order confirmations, and Merchant Center settings.
We may update this policy when our shipping operations, carriers, destinations, checkout settings, or legal obligations change. The revised version will be posted on this page with an updated “Last Updated” date.
Last Updated: August 24, 2026
